Q: How user-friendly is the new POS system?
A: The new POS system is very user-friendly and easy to learn. It features a great touchscreen interface that enhances usability. It is also very fast.

Q: Can I use the new POS system on any device?
A: Yes, you can use the new POS system on any device connected to the internet, as long as the operating system is current. This is important for ensuring the best security and functionality.

Q: Why do I need a current operating system for the new POS system?
A: A current operating system guarantees the best security and functionality. Using an obsolete version puts you at risk and may limit the performance of the POS system. (This is true for all browser-based or native apps)

Q: Do I need to switch credit card processors when adopting the new POS system?
A: No, you do not need to switch credit card processors. However, this may lead to long-term savings, so it’s important to explore your options.

Q: What are the costs associated with switching credit card processors?
A: The costs include fees for token transfer and purchasing new card readers. These costs might be offset in the long term if you secure better rates than you currently have.

Q: Will I need new card readers with the new POS system?
A: You may or may not need new card readers when updating your POS. Keep in mind that new card readers are often required regularly due to the fast evolution of payment technologies.

Q: Will I need new receipt printers with the new POS system?
A: You may or may not need a new receipt printer, depending on the device you use.

Q: Which printers are supported by Activ8 Solutions?
A: Activ8 Solutions supports the Star Micronics TSP100 series and Star Micronics mC-Print3 printers.

Q: Which version of these printers does Activ8 Solutions recommend?
A: Activ8 Solutions strongly recommends using the “CloudPRNT” version of these printers because it is easier to configure.

Q: Can I use a local network printer instead of the CloudPRNT version?
A: Yes, you can use a local network printer, but you must use the LAN or wireless version only. Please note that USB and Bluetooth printers are not supported.

Q: Is local printing from a web browser supported on iPads or tablets?
A: No, local printing from a web browser is not supported on iPads or any other kind of tablet. Tablet users must use the CloudPRNT version of the supported printers to print from a web browser.

Q: Do I need a card reader for each device running Activ8 POS?
A: No, one card reader can serve multiple devices or stations, so you don’t need a reader for each device.

Q: What if I want to keep using my older system and card readers?
A: We will support the previous version of your POS until July 1st, 2025. However, we cannot control the obsolescence of credit card readers, which may stop working unexpectedly.

Q: How should I prepare for the transition to the new POS system?
A: We encourage you to start planning your transition early to prevent any disruptions. This ensures that your POS and payment systems continue to work seamlessly when you open for business.