E-mail Tracking

Built right into Activ8 Manager is the tracking of all e-mail events. This is not just a benefit designed for e-mail marketing but for all e-mails whether marketing, member communication, internal communication or organizational processes. Unlike other systems, Activ8 links these events to customers, transactions, processes, organizations, and staff for superior reporting and visibility.

• dive into the details of all the outbound messages delivered, opened, clicked, and failed
• up-to-the-minute updates in real-time built into the software
• tracks complaints, unsubscribes, and critical bounce processing information
• tracks revenue generation resulting from e-mail marketing campaigns

Customer Relationship Management (CRM)

Customer communication, relationship management and reporting is vital to growing and managing your business, so we provide you with a wide range of important tools. Activ8 Manager allows you to search customers, transactions, inventory and email event more thoroughly than any other CRM/DTC Sales System. Choose the table, build the search, spin the view in multiple ways and know your business and customers inside and out.

CUSTOMIZED E-MAILS

• easy personalized customer e-mails sent from where you’re working
• integrated and automated e-mail communication with customers
• e-mail templates with full access to database fields
• schedule email delivery
• email to a list that is based on search criteria rather than static data

AUTOMATED E-MAILS

• automated welcome letters
• automated birthday cards (member and spouse)
• automated membership anniversary cards
• automated wedding anniversary cards
• automated financial reporting
• shipping problem notifications
• package delivered e-mails

CRM & LIST BUILDING TOOLS

• proximity determination
• delivery address and e-mail address validation
• customer advanced gift and promo features
• club cancellation tracking, automated expiration and suspension features
• built-in customer source tracking
• customer preference tracking
• membership statistics snapshots

REPORTING TOOLS

• all reports and e-mails are extensively customizable
• numerous real-time dashboards
• built-in employee incentive system